UPDATE - 10/14/18 very disappointed with HOV! They had a Facebook post stating to just comment on that post, any comment, and you would get 250,000 coins - TA DA!! Not!!! Nothing! Then a commenter says, “oh, you have to message them through the Facebook messenger.” Now keep in mind, that was never stated on the post to get said coins. Even though the post never said that, I did it anyway. I never got the coins. They NEVER responded, even though their Facebook page tells you to contact them that way through messenger. Then they have a robo response saying to submit a ticket through their site. I can’t! It says I have an account, but I never created one. You cannot ask for support in anyway unless you are logged in. You can only contact them through their submit ticket page, which has absolutely NO SUPPORT! HOW CAN YOU GET ANY SUPPORT WHEN EVERY MEANS TO ACCESS THEIR HELP IS UNAVAILABLE????????
There is a new problem as well at HOV. They post free coins, a whopping 35,000 coins = 3 spins, on their FB page. These were nice for some time, but over the last 6 - 12 months, half don’t work, some don’t even have a link to get the free coins. One day last week, every single one of them did not work - not one!
I have given up on HOV. They do not deserve my time or money when they do absolutely NOTHING support-wise, when help is needed. They do NOT care about their regular users, only getting new users sucked in. I’ve dealt with bad customer service in my life, but I can’t even compare them to anyone because they have never responded to me, NOT ONCE!
The hourly bonus of 30k - by the way, it is NOT hourly, it’s every THREE hours!! Misleading the name of a bonus is so shady. You just want people to come back hourly to see the sights and sounds and have a trigger to play more. Oh boy, three spins with my 30k! Where shall I go to spin three times, only to be reminded after the second spin that my balance is getting low and I should restock with your way overpriced packages?
At the VERY least, make the amounts on the daily wheel high, much like your other owned app Cashman. There you get six figures each time. It may not last long, but it sure as heck lasts longer than this one. 1k, 5k, 6k, 8k, oh and ONE 250k. If I had ever won on a regular basis, or even been able to maintain a reasonably decent balance for more than ONE DAY, I might actually pay to play. If I ever win, it never lasts more than a few more spins. Your odds are NOT the same as real casinos. It’s disingenuous to say that. I know it is, because all I have to do is look at what I win on the same slot, at the same bet, and what I win on yours is far less than any other app with the same slot. Even your own Cashman has the same games and I win higher amounts.
Recommend to the creator of this app - either lower the minimum bet, or give more coins. You'll lose people, like myself. The Double Down casino gives you just as many coins to play with, but you don't have to play $10k a pull. Or lower your cost for coins. I’ve never paid unless you all are feeling extremely generous or were visited by three ghosts, and it’s .99 - 2.99 for 1 - 2 million coins. That’s the ONLY time I would ever pay.
Update - I received a response to my review. They have asked me, what can they do to make the best possible experience for me?
- DEVELOPERS - reread my review, this will answer your question. Bottom line - either lower the minimum bets, or give more free coins on the daily wheel. It’s not difficult.